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How We Handle Your Data and Account

Everything on this page explains what we collect, how we store it, and what rights you hold over your own account information.

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nx303 How We Handle Your Data and Account
DATA AND SECURITY PRACTICE

How We Protect What Belongs to You

Your account holds personal and financial details. Here is how we treat each layer of that information — from cookies to withdrawal verification — so you know exactly what happens behind the interface.

Data Encryption

All personal and payment data is encrypted using modern protocols during transfer and while stored on our servers. This covers DANA, OVO, and GoPay transaction payloads as well as your identity documents submitted during verification.

Cookie Management

We use session cookies for login persistence, analytics cookies for performance measurement, and preference cookies for interface settings. You control non-essential cookies through your browser. Disabling session cookies will log you out.

Account Security

Two-step verification is available for login. If you access your account from a new device, we send an OTP to your registered number. Players in Yogyakarta or anywhere else get the same verification layer — no regional shortcuts.

Data Retention

We keep your records only while your account is active or as mandated by applicable regulation. Once you close an account and the legally required holding period passes, we permanently delete your personal data from our systems.

Who Can Access Your Data

Only our operations and compliance teams access personal records, and only for account servicing, fraud checks, or legal obligations. We never share data with third-party advertisers or sell it to external marketing platforms.

How to Request Changes

You can ask us to correct, export, or delete your personal data at any time. Use the in-account privacy section or contact support via live chat or email. We process verified requests and confirm completion back to you in writing.

POLICY CONTACT PATHS

Reach Us About Legal or Data Questions

If you have a question about how your data is used, want to request deletion, or need clarification on any clause, we have three direct paths open for you. Each channel can handle legal and policy queries — pick whichever suits your schedule.

Live Chat Open live chat from any page on our site. Our support team handles data access requests, account closure queries, and questions about how your DANA or OVO transaction records are stored. Available around the clock for policy-related issues.
Email Send a written request to our support address for formal data queries. Email suits situations where you need a documented trail — deletion confirmations, copies of stored data, or dispute escalation. We aim to respond within one business day.
In-Account Request Submit a structured request from inside your account dashboard under the privacy section. This routes directly to our compliance queue and is the fastest path if you want specific records pulled or your GoPay-linked details reviewed.

Common Questions About Our Legal Policy

These are the questions we hear most often about data, privacy, and account rights. Each answer is specific to how things work on our platform.

We collect your name, email, phone number, and date of birth at registration. If you deposit via DANA, OVO, or GoPay, we also store a transaction reference and the e-wallet identifier used. Identity documents are requested only during withdrawal verification.

Yes. Submit a data export request through the privacy section in your account dashboard or via email to our support team. We verify your identity first, then deliver a structured file containing your stored personal and transaction records within a few business days.

Contact support through live chat or email and request full account closure. After confirming your identity, we deactivate the account immediately. Personal data is purged once any legally mandated retention period expires — we confirm deletion in writing.

We do not sell or rent your data to advertisers or marketing companies. Data may be shared with payment processors (DANA, OVO, GoPay) strictly to complete your transactions, and with authorities only if required by enforceable legal process in your jurisdiction.

We use session cookies for login, analytics cookies for performance, and preference cookies for interface settings. You can disable non-essential cookies in your browser settings at any time. Blocking session cookies will end your active login session.

We store only the transaction reference and a masked identifier for reconciliation. Your full DANA, OVO, or GoPay credentials and PINs are never stored on our servers — the payment is processed through the provider's own secure gateway.

Material changes are communicated via your registered email or an in-account notification before they take effect. Continued use after the effective date means acceptance. If you disagree with a change, you can close your account and request data deletion.

Access to our platform depends on local law and is available only where local law permits. The privacy and data clauses apply equally to all account holders regardless of location — regional legal requirements may add extra protections, which we honour.

We request a government-issued ID and may ask you to confirm the e-wallet account name matches your registered name. This step protects your funds from unauthorised access. Verification is typically completed within one review cycle by our compliance team.

Reach our compliance team directly through the in-account privacy request form, live chat, or email. State the concern clearly and include your account identifier. We acknowledge receipt promptly and investigate within the timeframe outlined in our internal data-handling procedures.

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